Last updated: 1 September 2026
1. Cancellation
Once a donation has been successfully completed and confirmed, it generally cannot be cancelled because campaign resources may be committed or allocated for charitable activities.
2. When a Refund May Be Considered
- Duplicate payment made in error.
- Verified technical error resulting in an incorrect or unintended charge.
- Unauthorised transaction, subject to appropriate verification and applicable banking/payment procedures.
- Another exceptional circumstance where a refund is required by applicable law.
3. How to Request a Review
Contact us promptly at technixpurefoundation@gmail.com with your name, registered email/mobile number, payment date, amount, campaign and transaction/payment reference. Do not send card details or other sensitive payment credentials by email.
4. Refund Processing
If a refund is approved, it will ordinarily be initiated through the original payment channel where supported. Razorpay documents that refunds can be full or partial and that normal refunds generally take 5–7 working days; actual timing can depend on the bank, payment method and processing status.
5. Failed or Pending Payments
A payment that is pending, failed or not captured may be reversed according to the payment provider's processes. Please contact the payment provider and us with the relevant reference if you need assistance.
6. Contact
Email: technixpurefoundation@gmail.com
Phone: 9898114528 / 9099029009